Seaford Meadows Clinic gets the thumbs up from patients

thumbs up seaford meadows

Seaford Meadows Day and Night Clinic has achieved a fantastic result from an industry survey with 92% of patient respondents giving the busy practice a positive rating.

It’s an incredible outcome given the enormous area and number of patients the clinic serves.

Seaford Meadows and its sister clinic at nearby Seaford Road take care of more than 30,000 people in and around the Seaford area.

The results are even more impressive given this has been the most challenging period that modern health care has ever faced.

It is a significant tick of approval from the local community and AHA Chairman John McMahon said he couldn’t be happier.

“We all know how difficult these last two years have been for everyone, especially those in the medical profession,” he said.

“I couldn’t be more proud of all the doctors and staff at both our clinics for looking after the people of Seaford in what has been some of the toughest of times.”

 

Striving for excellence

The CFEP (Client Focussed Evaluation Program) surveys are a requirement as part of AHA’s accreditation process. They are trusted markers taken very seriously within the healthcare sector.

Conducted every three years, the surveys are independently verified to ensure their validity and authenticity.

The results showed that 39% of patients thought the service they received at Seaford Meadows was “excellent” and another 31% rated it as “very good”. That’s a 70% rating indicating superior service at the Prow Drive clinic. A further 22% said the clinic was “good”, bringing the total positive feedback score to 92%.

It comes at a time when both clinics were under enormous stress with the additional safety measures required to cope with Covid-19.

Staff also battled much bigger workloads owing to the administrative requirements that accompanied it.

Yet to their enormous credit, the highest markers reported in the survey were the respect shown towards patients, treatment by staff and confidence in doctors’ abilities.

The patients themselves tell the story.

“This doctors’ office is great,” Heidi said.

“The staff are really friendly, the doctors run on time and the receptionists make a real effort to get you on the wait list to see a doctor that day if needed.”

Doctors too say they couldn’t be happier working at AHA.

“This is an amazing clinic,” said Dr Karamat Khan.

“I’ve got a broad base of patients here, young families, young children and elderly patients coming to see me.”

 

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Interested in working with AHA?

AHA provides incredible opportunities for General Practitioners to love their lives again. More than just money, the professional development and lifestyle opportunities are rare.

If you’re a doctor and want to know if AHA could be a good fit for you, we’d love to hear from you. Find out more about opportunities for General Practitioners.

Seaford Road Clinic achieves 95% patient satisfaction

seaford patients approval

Seaford Road Day and Night Clinic has proven to be highly rated by its Seaford community of patients.

An incredible 95% of patient respondents at the busy clinic have given their experience a big tick of approval in an independently verified CFEP (Client Focussed Evaluation Program) survey.

It is strong validation for the clinic’s patient-first approach and the hard work of its doctors and support staff.

Australia Health Alliance (AHA) operates the clinic and its sister site at Seaford Meadows in the heart of Adelaide’s southern beaches.

 

A top medical clinic in Seaford, Adelaide’s south

The CFEP survey, which is a required part of the clinic’s accreditation process, was launched during the pandemic when public anxiety was at its peak.

An impressive 43% of patients rated the practice as “excellent” while another 32% thought it was “very good”. That’s a total of 75% or three in four patients rating the experience of visiting the Seaford Road clinic and its service as well above average. While a further 20% rated it as “good”, bringing the overall approval rating to 95%.

The figures come after one of the most stressful periods on the planet for everyone involved in the health care industry.

They also arrive despite an enormous volume of appointments and stands as proof of AHA’s credibility, for patients as well as the top class doctors and staff who choose to work with AHA.

 

Meeting the markers

A deeper dive into the figures showed the Seaford Road clinic is hitting the desired standards right across the spectrum.

Respect shown towards patients and staff keeping patient information private were the highest markers reported in the survey.

While treatment by staff, confidence in doctors’ abilities, recommendations and doctors’ listening skills were also rated exceptionally well.

 

Positive feedback

The CFEP surveys are conducted every three years and AHA couldn’t be happier with the outstanding feedback.

“The last two years have presented everyone in health care with enormous challenges,” AHA Chairman John McMahon said.

“I am absolutely delighted with the way our teams at both Seaford clinics have responded and this endorsement is an absolute credit to each and every one of them.”

Patients too are rich in their praise for the clinic.

“They have been so good to me,” Hamish said. “The doctor has sorted my health problem and I’m on the road to recovery. They have helped guide me all the way.”

AHA staff are proud to be part of an excellent team, especially the doctors.

“I was fully supported in every way possible,” said Dr Revan Mendis.

“Importantly during the tough times faced by many GP practices in the pandemic, AHA was able to adapt promptly and function with hardly any setbacks. It has been a privilege to be part of AHA and serve our community.”

 

Want to book an appointment?

Get started.

 

Interested in working with AHA?

AHA provides incredible opportunities for General Practitioners to love their lives again. More than just money, the professional development and lifestyle opportunities are rare.

If you’re a doctor and want to know if AHA could be a good fit for you, we’d love to hear from you. Find out more about opportunities for General Practitioners.