Seaford Meadows Clinic gets the thumbs up from patients

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Seaford Meadows Day and Night Clinic has achieved a fantastic result from an industry survey with 92% of patient respondents giving the busy practice a positive rating.

It’s an incredible outcome given the enormous area and number of patients the clinic serves.

Seaford Meadows and its sister clinic at nearby Seaford Road take care of more than 30,000 people in and around the Seaford area.

The results are even more impressive given this has been the most challenging period that modern health care has ever faced.

It is a significant tick of approval from the local community and AHA Chairman John McMahon said he couldn’t be happier.

“We all know how difficult these last two years have been for everyone, especially those in the medical profession,” he said.

“I couldn’t be more proud of all the doctors and staff at both our clinics for looking after the people of Seaford in what has been some of the toughest of times.”

 

Striving for excellence

The CFEP (Client Focussed Evaluation Program) surveys are a requirement as part of AHA’s accreditation process. They are trusted markers taken very seriously within the healthcare sector.

Conducted every three years, the surveys are independently verified to ensure their validity and authenticity.

The results showed that 39% of patients thought the service they received at Seaford Meadows was “excellent” and another 31% rated it as “very good”. That’s a 70% rating indicating superior service at the Prow Drive clinic. A further 22% said the clinic was “good”, bringing the total positive feedback score to 92%.

It comes at a time when both clinics were under enormous stress with the additional safety measures required to cope with Covid-19.

Staff also battled much bigger workloads owing to the administrative requirements that accompanied it.

Yet to their enormous credit, the highest markers reported in the survey were the respect shown towards patients, treatment by staff and confidence in doctors’ abilities.

The patients themselves tell the story.

“This doctors’ office is great,” Heidi said.

“The staff are really friendly, the doctors run on time and the receptionists make a real effort to get you on the wait list to see a doctor that day if needed.”

Doctors too say they couldn’t be happier working at AHA.

“This is an amazing clinic,” said Dr Karamat Khan.

“I’ve got a broad base of patients here, young families, young children and elderly patients coming to see me.”

 

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Interested in working with AHA?

AHA provides incredible opportunities for General Practitioners to love their lives again. More than just money, the professional development and lifestyle opportunities are rare.

If you’re a doctor and want to know if AHA could be a good fit for you, we’d love to hear from you. Find out more about opportunities for General Practitioners.

Seaford Road Clinic achieves 95% patient satisfaction

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Seaford Road Day and Night Clinic has proven to be highly rated by its Seaford community of patients.

An incredible 95% of patient respondents at the busy clinic have given their experience a big tick of approval in an independently verified CFEP (Client Focussed Evaluation Program) survey.

It is strong validation for the clinic’s patient-first approach and the hard work of its doctors and support staff.

Australia Health Alliance (AHA) operates the clinic and its sister site at Seaford Meadows in the heart of Adelaide’s southern beaches.

 

A top medical clinic in Seaford, Adelaide’s south

The CFEP survey, which is a required part of the clinic’s accreditation process, was launched during the pandemic when public anxiety was at its peak.

An impressive 43% of patients rated the practice as “excellent” while another 32% thought it was “very good”. That’s a total of 75% or three in four patients rating the experience of visiting the Seaford Road clinic and its service as well above average. While a further 20% rated it as “good”, bringing the overall approval rating to 95%.

The figures come after one of the most stressful periods on the planet for everyone involved in the health care industry.

They also arrive despite an enormous volume of appointments and stands as proof of AHA’s credibility, for patients as well as the top class doctors and staff who choose to work with AHA.

 

Meeting the markers

A deeper dive into the figures showed the Seaford Road clinic is hitting the desired standards right across the spectrum.

Respect shown towards patients and staff keeping patient information private were the highest markers reported in the survey.

While treatment by staff, confidence in doctors’ abilities, recommendations and doctors’ listening skills were also rated exceptionally well.

 

Positive feedback

The CFEP surveys are conducted every three years and AHA couldn’t be happier with the outstanding feedback.

“The last two years have presented everyone in health care with enormous challenges,” AHA Chairman John McMahon said.

“I am absolutely delighted with the way our teams at both Seaford clinics have responded and this endorsement is an absolute credit to each and every one of them.”

Patients too are rich in their praise for the clinic.

“They have been so good to me,” Hamish said. “The doctor has sorted my health problem and I’m on the road to recovery. They have helped guide me all the way.”

AHA staff are proud to be part of an excellent team, especially the doctors.

“I was fully supported in every way possible,” said Dr Revan Mendis.

“Importantly during the tough times faced by many GP practices in the pandemic, AHA was able to adapt promptly and function with hardly any setbacks. It has been a privilege to be part of AHA and serve our community.”

 

Want to book an appointment?

Get started.

 

Interested in working with AHA?

AHA provides incredible opportunities for General Practitioners to love their lives again. More than just money, the professional development and lifestyle opportunities are rare.

If you’re a doctor and want to know if AHA could be a good fit for you, we’d love to hear from you. Find out more about opportunities for General Practitioners.

AHA Clinics is introducing changes to co-payments. Here’s why.

Independent practitioners (doctors) working with AHA Clinics introduced changes to co-payments for standard consults from 4 April 2022* to help offset the increasing cost of health care in Australia.

Since AHA’s inception in 1970 we have prided ourselves on opening up access to first class health services for our Seaford community, as affordably as possible. We understand that every dollar matters to our patients. So making the decision to introduce changes to the independent practitioner co-payment policy is not something that has been taken lightly. 

 

Why are these changes being introduced?

Since the beginning of 2020, the cost of health care has skyrocketed. For example, the pandemic saw the introduction of mandatory Personal Protective Equipment (PPE), which comes at a huge cost and is increasingly difficult to source. COVID protocols have caused a big rise in administration and practice management costs. We’ve also faced a land tax uplift in South Australia. Meanwhile, Medicare rebates remain stagnant. 

We know that everyone has been doing it tough, so independent practitioners at AHA avoided passing on any of these costs to patients for two years. But the priority, above all else, is to ensure that our community can access first class health care at the highest standards possible. And to do that, measures must be taken to ensure AHA Clinics remain sustainable. 

 

How much is the co-payment for a standard consult be from 4 April 2022?

Like many medical practices, most patient consultations are covered by Medicare plus a co-payment (also known as a ‘gap’). Independent practitioners at AHA along with AHA’s finance team worked hard to keep your out of pocket cost down as much as possible. The breakdown from 4 April 2022 is as follows:

  • Standard consult: Up to 15 minutes (max. two health concerns), Monday to Friday 8am – 6pm: $20 co-payment
  • Long consult: 15 – 30 minute consult (max. four health concerns), Monday to Friday 8am – 6pm: $40 co-payment
  • Standard after hours consult: Monday to Friday from 6pm, all day Saturday, Sunday and public holidays: $40 co-payment
  • Long after hours consult: Monday to Friday from 6pm, all day Saturday, Sunday and public holidays: $60 co-payment

As is standard practice, you will continue to pay for the full consultation with the Medicare fee reimbursed directly into your bank account.

 

Co-payment exemptions, Monday to Friday 8am to 6pm:

  • DVA Gold Card holders
  • Families SA
  • Patients 65 and over with concession card
  • Child immunisations
  • Health assessments, care plans including mental health and GP management plans

 

Co-payment exemptions, ALL times:

  • DVA Gold Card holders
  • Families SA

We value the relationships that have been built with the AHA community over many years. We thank you and appreciate your understanding as we continue to work hard to take care of you. 

If you have any questions or concerns, please reach out to our team via email at feedback@ahaclinics.com.au.

John McMahon

Chairman, AHA Clinics

*The initial date for the changes to co-payments has been updated from 1 February to 4 April 2022.